Written by This has been one of the busiest weeks working at The Brass Elephant. It’s Restaurant Week in Baltimore, meaning many restaurants have discounted menu and specials to attract customers. Sometimes those customers aren’t the ones who are accustomed to fine dining.
The past week I’ve been part host/part coat check/part valet. Multi-tasking has become my greatest strength. I have had some time to sit back and take everything in. Some good and some bad…
The chef at the restaurant takes things too personal. There was an article in the Baltimore Sun that really didn’t bash him, however he spent 15 minutes with customers discussing his dislike of the writing? Who cares? I’ve been told I need hair plugs and fake teeth. Boo-hoo.
Yesterday we had a table of 4 that were very unhappy. They had to wait 20 minutes for their table to open up. We seated them in our front dinning room, probably our most beautiful room. About 90 minutes later, I had a gentleman tape me on the shoulder and say “I need to get my coats and pay my bill”. I was a bit confused as usually people pay before they grab their coats. I found out that it took them an hour and fifteen minutes to be served their food. Too long, way too long. We ended up comping $100 off their bill, leaving it at $40.69. They left $41. Then they tipped me $2 for getting their coats. Can’t win them all.
We have decided to extend Restaurant Week an extra week. Hopefully it will be as busy with less problems as the first one…
